Returns
Return policy and RMA requests
Customers may request a return within 30 days of delivery.
For hygiene and safety reasons, used soap bars cannot be returned.
Unused and unopened products may be eligible for return after review.
Approved refunds are processed back to the original payment method after review.
Delivery required
The backend only accepts return requests after delivery is confirmed.
Review queue
Submitted requests create an RMA for the operations team to review.